The power of poo

Northumbrian Water is the only wastewater company in the UK to use 100% of its sewage sludge (the left over material at the end of the wastewater treatment process) and convert it into gas...

The future is now

Journey towards ‘full systems thinking’ is helping United Utilities harness the benefits of innovation in its business. Smart networks, big data and disruptive technology are concepts more usually associated with Silicon Valley than the UK...

Reducing leaks: the rise of leak detection technology in water pipes

The street washed out with water. Parked cars sitting partly submerged. Ground floor flats flooded. This was the scene in a south London street in early January. It’s becoming an all too familiar sight. According...

Working to achieve water security for all

UK Research and Innovation (UKRI) is pioneering an ambitious new approach to tackle some of the world’s most pressing challenges through a £200M investment across 12 global research Hubs. Over the next five years, the...

The UKWIR CIP Programme 2010–2020

Recent research has focused attention on trace substances in surface waters. As a result, current legislation establishes environmental quality standards (EQSs) for a wide range of chemicals in rivers where they may have the...

Why water companies need to tap into artificial intelligence to improve their customer experience

Customer experience (CX) is a hot topic for all industries. But the demand for a more sophisticated approach in the water sector is particularly pressing.  performing industries in The Institute of Customer Service 2018 UK...

Dwr Cymru Welsh Water is to invest £1.5million on a project to improve the...

The work by the not-for-profit water company will see a new long sea pipe installed which will improve the performance of the network, especially during stormy weather. This, in, turn will reduce the risk of...

Water Market Reform – A Year On: How are wholesalers improving their service?

2017 saw the biggest transformation to the UK’s water market since privatisation in 1989. In April, we welcomed the opening of the non-domestic water market in England, allowing eligible non-household customers the opportunity to...

Butterley Spillway Safety Improvement Works

Many of the impounding reservoirs in Yorkshire are over 100 years old, however they still play a vital role in providing clean drinking water to millions of people. Maintenance of these assets are not...

Speed, friendliness and service recovery

Over the last five years United Utilities has been on a journey to improve customer service. At the heart of it has been listening to what our customers have to say and focusing on...
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