Colony Counts: The Microbiology of Drinking Water

In this issue of the Water Industry Journal, we gain an insight into how colony counts are used to ensure we have wholesome drinking water on tap. Shaun Jones, Public Health Manager at Wessex...

Delivering resilience

Business intelligence delivered through geographic information systems (GIS) is helping water companies throughout the UK make significant improvements across operations, both in the office and out in the field. Location is the common denominator...

Managing incidents with the ‘digital twin’

Written by Chris Jones (Northumbrian Water Group), Professor Chris Kilsby (Newcastle University) and Brett Cherry (Newcastle University) When responding to an incident that has potential to adversely affect people and their homes or businesses, it...

atg Evoqua provides water disinfection solutions in Ireland

James Leigh, Regional Disinfection Lead at atg Evoqua explains how the company developed a product to meet a specific need. Irish Water is carrying out a major disinfection programme at water treatment plants which will...

Reducing leaks: the rise of leak detection technology in water pipes

The street washed out with water. Parked cars sitting partly submerged. Ground floor flats flooded. This was the scene in a south London street in early January. It’s becoming an all too familiar sight. According...

Why water companies need to tap into artificial intelligence to improve their customer experience

Customer experience (CX) is a hot topic for all industries. But the demand for a more sophisticated approach in the water sector is particularly pressing.  performing industries in The Institute of Customer Service 2018 UK...

Giving customers confidence in their water networks

To add to the challenges of water scarcity and aging infrastructure, the water industry is now tasked with achieving a 16% reduction in leakage by 2025. HELEN COMPSON speaks to one company who are...

The future of phosphorus management

Phosphorus management is one of the key issues in water treatment with the Water Industry National Environment Programme (WINEP) and the Water Framework Directive driving tighter consent standards in AMP7. Here Michael Froom, Business...

Innovation in 
understanding leakage

Understanding what customers want from a 21st century Water Utility is high on the UK regulator, OFWATS’s, agenda when reviewing UK Water Utilities business plans for the five years between 2020 and 2025.  James Bateman, Senior...

Anglian Water’s commitment to employee LIFE

“As a utility company with a wealth of moving parts, people and processes, we take our employees health, safety and wellbeing very seriously. With over 5,000 direct employees and over 10,000 alliance partner employees...
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