Smart technology: the future of customer service in the water sector
By Rachael Merrell
Customer Service Director
at Echo Managed Services
More than ever before, today’s customers have high expectations and water utilities’ customers are no different: their provider should be able to deliver a seamless service, with...
Responding to PR19: Innovation, asset management and the challenge of fatbergs
Innovation is one of 4 key themes within Ofwat’s Price Review 19 (PR19), which address the future challenges that the water industry is facing and examples of water companies innovating to solve costly challenges...
Choosing the right CIPP Liner
Applied Felts’ has been at the forefront of research and development in the world of CIPP liners, revolutionizing a wide spectrum of new solutions, all created to meet unique requirements and address the proven...
Storm tank will protect river from climate change and population growth
A new underground storm tank will help to protect water quality in Northumberland’s River Aln.
The 30m3 tank – approximately the size of two shipping containers – is being installed at Northumbrian Water’s sewage treatment...
Wastewater treatment is not just a piece of cake
Remo Schulz, MD of Saxlund Group’s German operations, discusses German-led changes in European legislation for phosphorous recovery, and how innovation is supporting sustainability goals in wastewater recovery.
It makes sense to put the status of...
Five advantages of digital sustainability in the water sector
Digital sustainability, a key concept in today’s world, stems from the far-reaching digital transformation that companies have to tackle and the need for them to exploit their data to add value. Understanding this concept...
Seven reasons why customer service and secure payments are vital for water companies
#1 Competition will intensify and customer experience will be the new battleground:
As the Water Industry embraces smart meters and seeks to rollout its own programmes it does raise some questions. With non-household clients able...
Meeting water quality standards – the role of turbidimeters
In the UK, all drinking water must be safe and have the trust of consumers. An integral part of this is to ensure tap water meets strict standards laid out in the EU drinking...
What happens to our water supply if the world warms up?
When President Trump and Greta Thunberg took verbal shots at each other at this year’s Davos Economic Forum, climate change was again pushed to the front of the news cycle.
But while high-profile protestors and...
Do you offer a fluid workplace experience
Water companies are under immense pressure. The pandemic has caused industry-wide business challenges and with the current cost of living crisis, overheads are rising, but revenues are declining. Ofwat’s ODIs have not changed, putting...