Is the UK really a wet, rainy country?

According to the ‘Great British Rain Paradox’ report published in June this year, 77% of the British public agree with the statement that “the UK is a wet, rainy country” The report, which is supported...

Electrifying

When not drilling shots for water pipes, GMAC Utilities Ltd can be found all over the United Kingdom drilling shots for every other utility from gas to data and electric lines, the latter of...

Little Eaton Water Treatment Works challenge solved by Selwood

The Background Severn Trent Water’s Little Eaton Water Treatment Works is a vital facility that helps provide clean drinking water to Derby and the surrounding area at a rate of up to 80 megalitres a...

REVIEW FINDS REMOTE ACCESS GAVE UTILITIES COVID-19 ADVANTAGE

Water utilities who already had remote access to their systems were at an advantage when Covid-19 lockdowns were introduced around the world. The information comes from a report carried out by technology consultancy Isle...

The ‘Smart’ approach to big data

As data analytics and collaboration are increasingly becoming key priorities within the water industry, ATi UK’s Technical Performance and Data Analyst, Derek Leslie, and Black & Veatch Water Europe Principle Consultant, Andy Bates, discuss...

Data logger measures level, conductivity and temperature

With the new CTD (conductivity, temperature, depth) versions of the high-precision DCX level data loggers for depths of up to 200m, KELLER AG offers a highly integrated, complete pressure measurement solution for water management. This...

Taking the lead on LEAD

Replace lead water supply pipes in under 2 hours…no major excavations, and minimal disruption. Awareness of the potential health problems caused by lead in the water supply, particularly in infants and children is growing. Although...

Customer Improvement Programme sees reduction in written billing complaints

Southern Water has reported an 18% drop in written billing complaints since April as part of our Customer Service Improvement programme. The transformational programme will deliver improvements to our billing and digital services. We also...

Fortune favours the wave of improved customer experience

It is with good reason 85 of the Fortune 100 companies choose to work with NICE LTD UK. For when it comes to creating the right conditions for a smooth and harmonious customer journey through...

Customer satisfaction is flat lining – we must focus on our service offering to...

The government’s announcements in late September of a raft of new coronavirus restrictions has taken us into a new period of challenge and uncertainty for businesses across the county. The effects of continued economic...