Smart technology: the future of customer service in the water sector

By Rachael Merrell Customer Service Director at Echo Managed Services More than ever before, today’s customers have high expectations and water utilities’ customers are no different: their provider should be able to deliver a seamless service, with...

Digital transformation poses dangers and opportunities

The sixth British Water Data Conference, which took place on 3 November 2022, kicked off with a warning from keynote speaker Oliver Grieveson on the “dangers and opportunities” around digital transformation. The event took place...

Anglian Water pilots transformative AI technology

Transformation of Anglian Water’s treatment and recycling processes is being made possible by trials of artificial intelligence (AI) driven software developed by Norwegian technology company InfoTiles. The digital analytics company is collaborating with the UK...

Digital technologies have key role in reducing pollution

British Water Chief Executive Lila Thompson says the water industry must embrace new technologies to combat increasing concerns over pollution. The latest report from the Environment Agency calls for much stricter enforcement of water quality...

Using digital technology to address the quality and availability of water

By Alain Dedieu, President, Water & Wastewater at Schneider Electric We are currently dealing with a crisis of water scarcity, poor water quality, and water supply system limitations and failures caused by climate change. If we...

Do you offer a fluid workplace experience

Water companies are under immense pressure. The pandemic has caused industry-wide business challenges and with the current cost of living crisis, overheads are rising, but revenues are declining. Ofwat’s ODIs have not changed, putting...

Why the water industry needs to boost its cybersecurity maturity

Legacy technologies reaching end-of-life, increasing investments in digitisation and automation, and the growing prevalence and sophistication of cybercrime are creating a melting pot of risk for water utilities, says Marc Wren, OT Cyber Security...

Gas safety in the water industry – a connected future

Adam Pope, of, Draeger Safety UK, examines advances in Industry 4.0 gas detection and monitoring technologies with the potential to improve safety – and efficiencies – in the water industry. Gas detection and monitoring has...

Can AI and the digital twin methodology unlock your assets’ operational performance?

Bretton Davis, Senior Digital Consultant, Arup, explains how utilities can truly unlock their data potential. Throughout the water cycle, our industry has a robust history of collecting operational asset data. Where it matters, we are...