Scale up your digital journey
Some of the world’s top brands have ‘reinvented’ their businesses with help from digital experts CI&T. There’s much to learn from our work with the energy sector on how to unlock your full potential,...
European Space Agency backs satellite project to protect UK utilities
Satellite data will detect changes in the built environment to help minimise ongoing disruptions to UK water supplies.
The two-year project - run in collaboration with Northumbrian Water - aims to ensure that construction work...
Harnessing technology with people for better service outcomes
By Jo Causon, CEO, Institute of Customer Service
As digitisation spreads across sectors and industries, technology is rapidly changing the customer experience landscape. The digital transformation underway across many organisations in the water sector is enabling smoother...
Five advantages of digital sustainability in the water sector
Digital sustainability, a key concept in today’s world, stems from the far-reaching digital transformation that companies have to tackle and the need for them to exploit their data to add value. Understanding this concept...
Smart technology: the future of customer service in the water sector
By Rachael Merrell
Customer Service Director
at Echo Managed Services
More than ever before, today’s customers have high expectations and water utilities’ customers are no different: their provider should be able to deliver a seamless service, with...
Digital transformation poses dangers and opportunities
The sixth British Water Data Conference, which took place on 3 November 2022, kicked off with a warning from keynote speaker Oliver Grieveson on the “dangers and opportunities” around digital transformation.
The event took place...
Anglian Water pilots transformative AI technology
Transformation of Anglian Water’s treatment and recycling processes is being made possible by trials of artificial intelligence (AI) driven software developed by Norwegian technology company InfoTiles.
The digital analytics company is collaborating with the UK...
Digital technologies have key role in reducing pollution
British Water Chief Executive Lila Thompson says the water industry must embrace new technologies to combat increasing concerns over pollution.
The latest report from the Environment Agency calls for much stricter enforcement of water quality...
Using digital technology to address the quality and availability of water
By Alain Dedieu, President, Water & Wastewater at Schneider Electric
We are currently dealing with a crisis of water scarcity, poor water quality, and water supply system limitations and failures caused by climate change. If we...
Do you offer a fluid workplace experience
Water companies are under immense pressure. The pandemic has caused industry-wide business challenges and with the current cost of living crisis, overheads are rising, but revenues are declining. Ofwat’s ODIs have not changed, putting...