People are key to digital transformation

With ageing assets, a climate emergency and increasing water scarcity, digital solutions will play a key role in the water sector’s response – but the human touch could be the final piece of the...

Six technology trends for 2023

Pre-emption and prevention, security, reuse, process automation, optimisation and planning are the main challenges for water management this year, say utility tech specialists Idrica. By 2025, around 3.5 billion people will be living in water-scarce...

A complete ecosystem: Why essential water transformation is a multi-player project

Digital transformation is a complex process that requires a wide range of partners to be successful, says Julien Arnaud, Business Developer and Water Wastewater Sales Vice President, Schneider Electric. Water represents one of the world’s...

Scale up your digital journey

Some of the world’s top brands have ‘reinvented’ their businesses with help from digital experts CI&T. There’s much to learn from our work with the energy sector on how to unlock your full potential,...

European Space Agency backs satellite project to protect UK utilities

Satellite data will detect changes in the built environment to help minimise ongoing disruptions to UK water supplies. The two-year project - run in collaboration with Northumbrian Water - aims to ensure that construction work...

Harnessing technology with people for better service outcomes

By Jo Causon, CEO, Institute of Customer Service As digitisation spreads across sectors and industries, technology is rapidly changing the customer experience landscape. The digital transformation underway across many organisations in the water sector is enabling smoother...

Five advantages of digital sustainability in the water sector

Digital sustainability, a key concept in today’s world, stems from the far-reaching digital transformation that companies have to tackle and the need for them to exploit their data to add value. Understanding this concept...

Smart technology: the future of customer service in the water sector

By Rachael Merrell Customer Service Director at Echo Managed Services More than ever before, today’s customers have high expectations and water utilities’ customers are no different: their provider should be able to deliver a seamless service, with...

Digital transformation poses dangers and opportunities

The sixth British Water Data Conference, which took place on 3 November 2022, kicked off with a warning from keynote speaker Oliver Grieveson on the “dangers and opportunities” around digital transformation. The event took place...

Anglian Water pilots transformative AI technology

Transformation of Anglian Water’s treatment and recycling processes is being made possible by trials of artificial intelligence (AI) driven software developed by Norwegian technology company InfoTiles. The digital analytics company is collaborating with the UK...