Satisfaction on the up

Satisfaction with value for money among water customers has increased to a five year high according to CCWater’s annual ‘Water Matters’ survey More than three-quarters of customers are now reporting satisfaction for both water and...

Pollution reports fall

A report from the Environment Agency shows that pollution incidents involving water companies are falling. The figures come as the water industry continues to show that it is committed to improving the quality of waters...

Water quality project under way

Yorkshire Water has invested £1.3 million on a project to improve drinking water quality for Whitby. The water company’s partners Morrison Utility Services have been replacing old water pipes to improve water quality. Thirteen kilometres of water...

Regional group is created

A new regional group has been launched aimed at improving gender balance and promoting diversity in science and engineering in the North East. The WISE (Women in Science and Engineering) campaign’s new North East Hub...

Flooding risk initiative underway

North East children helped to kick off a new community initiative aimed at reducing the risk of flooding. Pupils from Mickley First School have become the first to take part in a scheme by Northumbrian...

Yorkshire Water takes ownership of more than 350 sewage pumping stations

New government legislation was introduced on 1st July 2011 which determined that by 1st October 2016 all water and sewerage companies should take over the responsibility for privately owned sewerage pumping stations. Sewage pumping stations pump...

New filtration configuration cuts energy costs

A newly-patented submerged aerated filtration (SAF) configuration for wastewater treatment, which has been developed by Hampshire-based WPL, can cut energy use by 40% and be retrofitted into full-scale sewage works. By altering the specific gravity,...

Portsmouth Water announces partnership with Castle Water

Portsmouth Water has selected Castle Water as its partner to provide billing and associated services for its business customers. The move has been announced ahead of the introduction in 2017 of competition in water retail...

Closer partnership is announced

Southern Water has announced a closer working partnership with water suppliers Wight Crystal to improve community services following a significant burst main in Ryde in August. The partnership includes a commitment to exploring the possibility...

Water company announces change ahead of opening up of the market

Thames Water has announced that Castle Water is to provide billing and associated services for its business customers, including charities and public sector organisations. Castle Water started to take on retail activities for business customers...