Severn Trent has struck a deal to license a tech platform which will enhance services for its 4.6 million customers.
Software provider Kraken will enable the launch of smart products for the company’s smart meter customers, helping reduce water consumption and leaks – an integral part of sustainable supply management.
And AI – also powered by Kraken – will be used in customer service interactions with the teams at Severn Trent’s call centres.
Severn Trent is the first water company to achieve the highest rating for its environmental performance from The Environment Agency for four consecutive years.
The Midlands based FTSE 100 has recently revealed plans to invest £12.9b in its region, bringing 7,000 jobs and multiple new major projects that include laying new water mains the length of the UK – twice – in response to climate change and population growth.
Jude Burditt, Director of Customer Solution at Severn Trent, said: “This will transform the experience our customers receive, and we’re super excited about bringing the benefits to millions of people in the Midlands.
“Whether it’s embracing game-changing AI technology, linking up data with our smart meters or solving problems first time, it will help to revolutionise how we deliver a great customer service to our customers.”
The deal with Severn Trent is Kraken’s latest licensing agreement outside of energy. Deepak Ravindran, CEO of Kraken for Utilities, said: “ We’re thrilled to join forces with Severn Trent as we gear up to bring our cutting-edge tech to even more utilities.”
