Staff in Wessex Water’s operational contact centre have been recognised with an award from the Institute of Customer Service (ICS).
The company is one of only ten in the UK to achieve a ServiceMark with distinction, the highest level of accreditation available to the 500-plus members of the ICS.
Contact centre manager Luci Sheppard said: “It means a lot to have won this award – we win a lot of awards for customer service as a company but this is the first one purely for the contact centre.”
Jo Causon, chief executive of the ICS, said: “Wessex Water is part of a growing band of organisations who understand that a well thought-out customer service strategy can positively affect the bottom line. ServiceMark with distinction is a sign that the organisation is determined to demonstrate a commitment to continuously improve customer service standards and constantly evolve plans for service improvement.”
