Tapping into personalisation: The key to improving water customer satisfaction

The personal touch is crucial for consumers, says Alan Newman, Enterprise Manager, Utilities, Quadient. The ongoing cost-of-living crisis has put more pressure on companies to improve customer experience as consumers are more conscious of where...

Redefining wastewater treatment for a sustainable future

By Giulia Pizzagalli, Innovation Project Manager for Triple Carbon Reduction at Anglian Water This summer will mark the beginning of Anglian Water’s pilot trial for its Triple Carbon Reduction (TCR) project, a novel approach to...

Boosting diversity improves water sector customer service

Increasing diversity and inclusion across the water sector has the potential to improve innovation, customer service, and contribute to the diversity of thought needed to overcome key challenges, writes Lila Thompson, chief executive of...

SUEZ to provide Satellite Surveillance for Anglian Water’s Wastewater Network

SUEZ, a world leader in digital and circular solutions for waste and water services, announces a new contract with Anglian Water to supply satellite surveillance of its water recycling network. The agreement covers the...

Phosphorus removal calls for smart solutions

By Dr. Mikael Khan and Paul Pickard UK waterways face a persistent threat: nutrient pollution. As water companies gear up for AMP8, finding sustainable, cost-effective phosphorus removal solutions is crucial. The health of UK watercourses has...

Experience SEEPEX Pumping Solutions at The World Biogas Expo

Improve biogas plant efficiency and reliability with SEEPEX’s advanced progressive cavity pumping technology. Join SEEPEX at Stand B25 during the World Biogas Expo, 10-11 July, held at the NEC Birmingham, to explore our innovative solutions for...

English water companies to publish world-leading plan to remove 4 million spills from our...

150,000 sewage spills to be cut each year across England by 2030, more than double what Government asked for. See interactive map here and Plan attached. Companies have put forward a £10.2 billion...

Four steps to keep our water safe from ‘forever chemicals’

Removing PFAS is not enough… destruction is required, says Dr. Elvin Hossen of Claros Technologies. Perfluoroalkyl and polyfluoroalkyl substances (PFAS) can be found everywhere in the world and are considered a public health threat. Designed to...

Drought in the UK: reshaping our water’s future

One of the most comprehensive reviews into the science of drought in the UK is now complete. The UK Centre for Ecology & Hydrology (UKCEH) was a major contributor to the report, which will...

How much Fluoride is in your water?

Fluoride will be added to drinking water for millions of people in the UK under new legal powers. It will be the biggest expansion of the health measure since the 1980s. Around 1.6 million people...