Southern Water have launched a new website as part of their commitment to continuously improve customer services.
The website gives customers easy access to key information as well as greater control of their accounts online.
With a focus on usability and accessibility, the new website offers an intuitive interface that allows customers to easily engage with essential services from bill payments to issue reporting. Each journey on the website has been designed collaboratively with relevant stakeholders to ensure a smooth experience for customers whilst driving operational efficiencies for the organisation.
Katy Taylor, Chief Customer Officer at Southern Water, said, “Our customers have told us they wanted a website where they could access information quickly and easily. We see the new Southern Water website as a major step forward to improving our customer experience and supporting customers in resolving issues. I would encourage customers to visit the new website at southernwater.co.uk and explore the many features and benefits it offers.”
The new platform is just the beginning of a long-term commitment by Southern Water to service excellence and engagement with their customers. By implementing the latest technology into the organisation there is now a foundation in place for continuous improvement and leads the way in the sector.
The website was designed and developed by digital agency Mediaworks, who have worked with Southern Water on multiple projects to help deliver their commitment to driving positive change in the sector.
“We have created a delivery framework that brings the rigour required to successfully deliver complex, large-scale enterprise projects at pace, and truly value our partnership with Southern Water”, said spokesman Brett Jacobson.
