Why water companies need to tap into artificial intelligence to improve their customer experience
Customer experience (CX) is a hot topic for all industries. But the demand for a more sophisticated approach in the water sector is particularly pressing.
performing industries in The Institute of Customer Service 2018 UK...
Embracing technology to improve the Customer Experience
At Severn Trent our vision is to be the most trusted water company by 2020 and we know that to do that we must be available to our customers when and how they choose....
Southern Water transforms its customer service
Southern Water is transforming the way it interacts with its customers - and our goal is to make our customer service comparable not just with the best in our industry but right up there...
Seven reasons why customer service and secure payments are vital for water companies
#1 Competition will intensify and customer experience will be the new battleground:
As the Water Industry embraces smart meters and seeks to rollout its own programmes it does raise some questions. With non-household clients able...
Millennial Relationship Management
It’s often only the benefit of time that allows us to see how our predecessors have shaped the economic world we live in today. We can look back to see the impact of the...
Is your Water fluid or is it turning to Ice?
In our changing world of water delivery to customers the choice of provider is driven by how the customer is treated. With experience and legislation, we’re all competent at making sure the quality of...
Discover how Affinity Water streamlined their processes with an innovative mobile app
Why build an app for your business?
Today’s workforce is evolving rapidly and old systems are holding business back. Since the development of mobile apps, innovative corporations have taken the opportunity to mobilise their operations....
Great customer service remains crucial in times of change for the water industry
By Nigel Baker, Managing Director at specialist outsourcer Echo Managed Services
With the non-household water market now open for competition, and the household market primed to follow suit by 2020, water companies must look for...
Why putting the customer first has never been more important
The customer, so the old adage goes, is ‘king’ and that has never been more relevant than in these days when the water market has been opened up to increased competition.
With the non-household water...