REVIEW FINDS REMOTE ACCESS GAVE UTILITIES COVID-19 ADVANTAGE
Water utilities who already had remote access to their systems were at an advantage when Covid-19 lockdowns were introduced around the world. The information comes from a report carried out by technology consultancy Isle...
The ‘Smart’ approach to big data
As data analytics and collaboration are increasingly becoming key priorities within the water industry, ATi UK’s Technical Performance and Data Analyst, Derek Leslie, and Black & Veatch Water Europe Principle Consultant, Andy Bates, discuss...
Data logger measures level, conductivity and temperature
With the new CTD (conductivity, temperature, depth) versions of the high-precision DCX level data loggers for depths of up to 200m, KELLER AG offers a highly integrated, complete pressure measurement solution for water management.
This...
Taking the lead on LEAD
Replace lead water supply pipes in under 2 hours…no major excavations, and minimal disruption.
Awareness of the potential health problems caused by lead in the water supply, particularly in infants and children is growing. Although...
Customer Improvement Programme sees reduction in written billing complaints
Southern Water has reported an 18% drop in written billing complaints since April as part of our Customer Service Improvement programme.
The transformational programme will deliver improvements to our billing and digital services. We also...
Fortune favours the wave of improved customer experience
It is with good reason 85 of the Fortune 100 companies choose to work with NICE LTD UK.
For when it comes to creating the right conditions for a smooth and harmonious customer journey through...
Customer satisfaction is flat lining – we must focus on our service offering to...
The government’s announcements in late September of a raft of new coronavirus restrictions has taken us into a new period of challenge and uncertainty for businesses across the county. The effects of continued economic...
Unique mapping software drives up performance
Esri builds the world’s most powerful mapping and spatial analytics software. In the process, this global market leader in geographic information systems harnesses the concept of location, location, location to drive both efficiency and...
Partnership approach to borehole cleaning delivers clear results
When a large water utility company identified iron bacteria problems with three of its boreholes, it asked two borehole specialists to remediate the issue.
Working together, borehole maintenance specialist Drilcorp and treatment experts Geoquip Water...
Wat-er quality job!
As the country’s largest water company by geographical area, Anglian Water set its standards high to ensure excellent quality drinking water across the region.
Despite water quality compliance scores remaining high for decades, Anglian Water’s...