R&M Utility and Civil Engineering Services – Focus on Trenchless Technology (Pipe Lining)
R&M Utility and Civil Engineering Services are committed to finding high-quality and economical solutions for their clients. As a sewerage contractor in the South West, R&M are continually researching repair and rehabilitation techniques; repeatedly...
Bournemouth CIS Tunnel Renovation: A Technical Narrative
In this issue of Water Industry Journal, Julian Britton, Trenchless Technology Manager at Wessex Water (YTL Engineering and Construction) takes us through a landmark project to renovate Bournemouth CIS Tunnel which is soon to...
Management of Biosolids Recycling
Scottish Water produces sewage sludge (Biosolids) as a natural by-product of the biological waste water treatment process. This sludge is then further treated to produce a biosolids product using various complex treatments such as...
Major investment in specialist pipe installation
Trenchless Technology was a major investment when Water & Pipeline Services were setting up as a new company in 2012 and the purchase of a Ditch Witch JT30 All Terrain Horizontal Directional Drilling Rig,...
Extended street works charges may force changes to working practices
During February, the Department for Transport published the result of a consultation regarding Street Works Charges across England, which had taken place during September & October last year. Below, Glenn Cartledge, left, MD of...
Learning the lessons of directional drilling
Water Industry Journal interviews Richard Stott, Managing Director of Nicol Directional Drilling, one of Britain’s leading directional drilling companies
Nicol is based in Aberdeen but undertakes projects across the UK and Ireland. How does that...
Three customer experience trends critical to success
Water companies are under an increasing amount of pressure to find new ways to thrive in this digital era. As other sectors continue to evolve the customer experience (CX), Ofwat is calling for companies...
Help your people to stand tall and bristle with pride!
United Utilities use positive customer feedback to recognise their people and top the SIM charts. Derek Williams, Founder and Chief Executive of The WOW! Awards, shares his thoughts.
Once upon a time…
Basil Martinez, a young...
How Chatbots can improve customer engagement and increase survey responses
Survey fatigue is an issue every company can relate to – so what can you do to improve survey completion rates and gain better quality insight?
The water sector has long been demanding a more...
Speed, friendliness and service recovery
Over the last five years United Utilities has been on a journey to improve customer service. At the heart of it has been listening to what our customers have to say and focusing on...