Why water companies need to tap into artificial intelligence to improve their customer experience
Customer experience (CX) is a hot topic for all industries. But the demand for a more sophisticated approach in the water sector is particularly pressing.
performing industries in The Institute of Customer Service 2018 UK...
Embracing technology to improve the Customer Experience
At Severn Trent our vision is to be the most trusted water company by 2020 and we know that to do that we must be available to our customers when and how they choose....
Water Industry Asset and Quality Conference
Stonbury were delighted to welcome over 120 delegates to the annual Water Industry Asset and Quality Conference in Burton upon Trent. Now in its sixth consecutive year, the annual conference was well attended by representatives from...
Severn Trent uses anaerobic digestion to generate more green power than ever before
Severn Trent is now generating 38% of the energy it uses from a number of different renewable sources and the company is continuing to invest in new technology to increase that further in the...
Semi-organic sludges in the waste water treatment and biogas industries
Pumping of semi-organic sludges in the waste water treatment and biogas industries has long been the preserve of the progressive cavity pump (PCP), and with good reason.
They are able to deal with variable and...
Technology for high quality sludge is more important than ever
Studies that have highlighted the benefits from developing markets for sludge have undoubtedly been the driving force behind Ofwat’s promise to open up the Bioresources market by 2020. The fact that it has now...
AD operators see performance benefits with micronutrient technology
As the Government pushes for more take up of Anaerobic Digesters to help achieve its 2020 carbon reduction targets, AD and biogas plant operators can ensure their own systems perform to maximum capacity with...
From sludge to bio-resources
Ester Rus is sludge and energy manager for Thames Water’s wastewater innovation. Here, she discusses the importance of renewable energy from sludge, and how the company’s innovation teams are maximising its generation
Introduction to
Bio-resources:
In recent...
Responding to PR19: Innovation, asset management and the challenge of fatbergs
Innovation is one of 4 key themes within Ofwat’s Price Review 19 (PR19), which address the future challenges that the water industry is facing and examples of water companies innovating to solve costly challenges...
Why it’s time the water industry transformed asset management
Water Industry Journal speaks to Daniel Scott, Head of Asset Management Transformation at SEAMS, about the unique challenges facing the industry and why it’s time the industry rethought its approach to asset management.
At any...